FAQ

Creating an account at Uptown Aces Casino is quick and straightforward. Visit the official website and click the 'Sign Up' or 'Register' button, typically located in the top right corner of the homepage. You'll need to provide basic personal information including your name, email address, date of birth, and contact details. You'll also create a username and password for future logins. Once you've completed the registration form, verify your email address by clicking the link sent to your inbox. After verification, your account will be active and ready for deposits. Remember to provide accurate information as this will be verified later when you request withdrawals. The entire process typically takes less than five minutes, and you'll have immediate access to free-play games even before making your first deposit.

Uptown Aces Casino offers several generous bonuses for new players. The primary welcome package includes up to $8,888 plus 350 free spins spread across your first six deposits. Use bonus code UPTOWN1ACES for your first deposit to receive a 250% match up to $2,500. For players preferring lower wagering requirements, there's a 100% match up to $100 (code: 100ACES) with only a 15x playthrough requirement. Cryptocurrency users can enjoy a special 400% match bonus when depositing with Lightning Bitcoin using code NEWLIGHTNING. Additionally, new players can claim no-deposit offers like the $50 free chip with code UPTOWN50FUN (60x wagering, $250 max cashout), $7 no-deposit bonus (code: UPTOWN7), or various free spins offers including 15 spins on 'The Cash is Right' (code: CASH15FREE), 20 spins on 'Big Cat Links' (code: BEAST20), and 100 spins on Caesar's Empire (code: MY100FREESPINS). Always check the current promotions page for the latest offers.

Uptown Aces Casino offers a diverse range of payment methods to accommodate players worldwide. For credit and debit cards, you can use Visa, MasterCard, and American Express. Cryptocurrency options include Bitcoin (BTC), Bitcoin Cash (BCH), and Litecoin (LTC), providing enhanced privacy and faster withdrawal times. E-wallet solutions available include Neteller, Skrill, EcoCard, and MyPayLinQ. Alternative payment methods include Click2Pay, Ez Voucher, Neosurf, Pasteandpay, UseMyBank, echeck, and iDeal. The casino accepts multiple currencies including USD, EUR, Bitcoin, Bitcoin Cash, and Litecoin. Minimum deposit amounts vary by method but typically start at $10-$20 for traditional methods and can be as low as $5 for some cryptocurrency options. Most deposits are processed instantly, allowing you to start playing right away. For specific deposit limits and processing times, check the cashier section after logging into your account.

To claim no deposit bonus codes at Uptown Aces Casino, first create and verify your account. Then navigate to the cashier section and select 'Redeem Coupon' or 'Bonuses.' Enter the bonus code exactly as shown (e.g., UPTOWN50FUN for the $50 free chip or MY100FREESPINS for 100 free spins on Caesar's Empire). The bonus will be credited to your account immediately after submission. Most no deposit bonuses have specific terms, including a 60x wagering requirement and maximum cashout limits (typically $200-$250). These bonuses are usually restricted to slots, keno, and scratch cards. Remember that you can only have one active bonus at a time, and most no deposit bonuses expire after 7 days. If you encounter any issues when redeeming a code, contact customer support via live chat for immediate assistance. New no deposit offers are regularly added, so check the promotions page or subscribe to the casino's newsletter for the latest codes.

Uptown Aces Casino processes withdrawals through several methods including Bitcoin, Bitcoin Cash, Litecoin (fastest options, processing within 24-48 hours), bank wire transfers, and checks by courier (which may take 5-10 business days). Before your first withdrawal, you'll need to verify your identity by providing government-issued ID, proof of address, and possibly copies of payment methods used. The minimum withdrawal amount is typically $100 for most methods, while the maximum varies: cryptocurrencies allow up to $4,000 per week, while traditional methods may have lower limits. No fees are charged for cryptocurrency withdrawals, but bank transfers and checks may incur processing fees. If you've claimed a bonus, you must complete the associated wagering requirements before withdrawing related winnings. Regular players can expect processing times of 3-7 business days, while VIP members enjoy expedited withdrawals. To request a withdrawal, log into your account, navigate to the cashier section, select 'Withdraw,' choose your preferred method, and follow the prompts.

Uptown Aces Casino offers multiple customer support channels for immediate assistance. The most efficient option is live chat, available 24/7 directly from the website with typical response times under 1 minute. For less urgent matters, email support is available at support@uptownaces.eu, with responses usually provided within 24 hours. Phone support is offered through two numbers: a regular line at 1-657-208-5477 and a toll-free option for US players at 1-888-492-9309. Before contacting support, you might find answers in the comprehensive FAQ section or help center on the website. When reaching out, have your account details ready and clearly describe your issue for faster resolution. The support team is trained to assist with account questions, bonus inquiries, technical issues, payment processing, and game-related concerns. All support services are available in English, with representatives known for their professional and helpful approach to resolving player issues.